Privacy Policy | Sighthound Software

This Privacy Policy describes how Sighthound Software LLC ("we," "us," or "our") collects, uses, and discloses your information in connection with the provision of our software development and related services.

1. Information We Collect

We may collect several types of information, including:

Client Information: When you engage our services, we collect business contact information such as your name, email address, phone number, company name, and payment information.
Project & System Data: To perform our services, we may require access to your applications, infrastructure, or third-party platforms (for example, cloud providers, code repositories, CRMs, or other business systems). This may include performance metrics, logs, and configuration data.
Confidential Client Data: Any proprietary business information, customer lists, or other confidential data you share with us for the purpose of designing, building, or maintaining software and integrations.
Website Usage Data: Information about how you interact with the Sighthound Software website, collected through cookies and similar technologies.

2. How We Use Your Information

The information we collect is used for the following purposes:

To provide, maintain, and improve our software development and related services.
To manage your account, process payments, and communicate with you.
To analyze system performance and provide you with detailed reports and insights.
To comply with legal obligations and enforce our terms of service.
To personalize your experience on the Sighthound Software website.

3. Data Security and Confidentiality

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Key security practices include:

Access Control: Access to client data and campaign analytics is strictly limited to authorized personnel who require it to perform their job duties.
Data Encryption: We use encryption to protect sensitive data both in transit and at rest.
Confidentiality Agreements: All our employees and contractors are bound by strict confidentiality agreements regarding client data.
Secure Storage: Project and system data are stored on secure systems with industry-standard protections.

We treat all client-provided data, including customer lists and internal business metrics, as strictly confidential. We will not share, sell, or disclose this information to any third party except as required by law or as necessary to provide the agreed-upon services (for example, connecting to third-party platforms on your behalf).

4. Data Sharing and Disclosure

We do not sell your personal or confidential client data. We may share information under the following limited circumstances:

With Service Providers: We may share information with third-party vendors and partners who perform services on our behalf, such as payment processing and data analytics. These providers are obligated to protect your information.
For Legal Reasons: We may disclose information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.

5. Your Rights and Choices

You have the right to request access to the personal information we hold about you. You may also request that we correct or delete your personal information. To make such a request, please contact us using the details provided on the Sighthound Software website.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this Privacy Policy periodically for any changes.